Cancellation & No Show Policy
Each client’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us.
We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This helps us protect the time of our stylists and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.
Cancellations and rescheduled appointments without 24 hours notice or missed appointments (“no-shows”) will be charged 100% of the service price. This fee is non-refundable and can not be applied to future services.
Salon & Spa services
24-hour cancellation policy; If you do not let us know before the 24-hour window, we reserve the right to charge you for the full amount of the service.
Wedding services
14-day cancellation policy and require a deposit. We reserve the right to keep your deposit if you don’t let us know before the 14-day wind.